You will find circumstances where we have to collaborate with our partners to refund your money — for example, when the transaction in question was designed on considered one of our partners’ Sites via our widget.

Please spend close focus on the network and currency protocol displayed on our platform, when you create a transaction.



Changelly PRO is a complete-fledged copyright exchange platform that allows spot, margin and perpetual futures trading with the most well-liked cryptocurrencies. You can even come across an post about Changelly Professional within our web site.

In the event you’re sending STEEM, Ripple, or XEM, there’s further facts that you choose to need to incorporate in addition. More info on that are available below.

Because of this, no universal ETA might be provided for this kind of refund. If you end up in this condition, remember to Make contact with our support team: they will consult with you about your particular scenario.

If not, The shopper stands to lose a considerable amount of money. Note that lousy-rate failures happen only in the situation of floating rates. You can read more about this within our Terms of Use (in the section speaking about floating rates).



In this write-up, Changelly will evaluate the types of wallets and describe which copyright wallet to pick.

For every copyright pair, There exists a minimal amount that you should ship. When you go beneath that, your transaction will are unsuccessful. If this happens for you, contact our support staff quickly, and so they will give you the option to assist you to recover your funds. On the other hand, There is certainly an exception, which takes place In the event the amount of money you transferred is so low that it doesn’t cover the network cost required to mail your enter anchor currency back.

It happens when the consumer enters an incorrect pay back-in deal with. If both of those coins are Portion of precisely the same blockchain network, then in most cases, we will have the capacity to make a refund. Remember to beware, having said that, that the probability of the refund in this kind of situations may differ from coin to coin.



Continue to be tuned to the next difficulty in the coming weeks. We will be in contact shortly. Within the meantime, take a look at copyright Learn for our most recent insights. Sorry, a process mistake kept us from signing you up for our copyright newsletter. Remember to test again later.

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So, now that you understand anything about our refund policy, Enable’s figure out some helpful tips to prevent refund concerns:

If you don’t mind exchanging your coins at a less than ideal rate, Changelly is still a great option to create rapid trades.

Changelly Purchase supports over one hundred fiat currencies. So, if you would like to purchase copyright with fiat, You should purchase copyright online with your native currency at any time.

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